Access to and use of this site (Veva Vegan) is provided by Tiffin Tin Holdings Limited (company number 12328857, registered address: 2nd Floor Premier House, 309 Ballards Lane, London, United Kingdom, N12 8LY) and is subject to the following terms:

Use of Veva Vegan Website

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This site is owned and operated by Veva Vegan. By using Veva Vegan website you agree to be legally bound by these terms, which shall take effect immediately on your first use of Veva Vegan. If you do not agree to be legally bound by all the following terms please do not access and/or use Veva Vegan.

No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Veva Vegan's copyright and other proprietary rights. The use of any such material on any other Web site or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are property of Veva Vegan.

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Veva Vegan may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Veva Vegan. Your continued use of Veva Vegan after changes are posted means you agree to be legally bound by these terms as updated and amended.

All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site and any and all other Veva Vegan, shall be submitted exclusively to the jurisdiction of the Courts of British Justice.

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Veva Vegan also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the site.

Viva Vegan may use anything you transmit or post for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast, and posting.

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Liability

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Under no circumstances, including, but not limited to, negligence, shall Veva Vegan be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Veva Vegan authorised representative has been advised of the possibility of such damages. In no event shall Veva Vegan have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.

Disclaimer

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Veva Vegan shall not be liable for any damages or injury resulting from your access to, or inability to access this site or your reliance on any information provided at this site. Without limiting the foregoing, everything on the site is provided to you “as is” without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- infringement. Veva Vegan does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that hosts it are free of viruses or other harmful components. Veva Vegan does not warrant or make any representations regarding the use of the results of the use of the materials in this site in terms of correctness, accuracy, reliability, or otherwise. You (and not Veva Vegan) assume the entire cost of all necessary servicing, repair or correction. Applicable in law may not allow the execution of implied warranties, so the above exclusion may not apply to you.

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Product

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Although every care is taken, some products may contain nuts. If you have any allergies, please ensure that you mention this to Veva Vegan when placing your order.

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Ordering Products

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Veva Vegan offers only home delivery service at the moment and the delivery service is brought to you by Deliveroo, meaning that Deliveroo provides us with technical assistance in relation to the Order Website and the delivery services. We act as an agent in relation to the delivery services provided by Deliveroo. In order for your Order to be delivered to you, a Deliveroo account will need to be created for you (if you don’t have one already associated with your Google or Facebook social sign-on). You will have been presented with a link to the T&Cs applicable to your Deliveroo account, and a link to Deliveroo's Privacy Notice, on the log-in page of the Order Website. For further details please see the terms on Deliveroo's website - https://deliveroo.co.uk/legal and https://deliveroo.co.uk/privacy.

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Delivery

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When you submit a Delivery Order, we act as an agent on behalf of Deliveroo in respect of the delivery services Deliveroo provide in delivering the Products to you.

Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request and we agree to change your delivery address following submission of an Order this may lead to a significant delay in your delivery time.

If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):

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• the delivery shall be aborted; and

• you will not receive a refund for your Order.

•  You shall be responsible for:

  •  ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order;

  • ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and 

  • providing us with your up-to-date contact details in your Account and/or Order

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Payment

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The prices for the Products and (if applicable) for delivery and service are set out on the Order Website are inclusive of VAT. Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the Order Website during the ordering process, may also apply.

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In relation to Delivery Orders, delivery and service charges are set by Deliveroo but are paid directly to us acting as agent on behalf of Deliveroo.

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If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.

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Cancellation and refunds

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You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the Order. This can be done by contacting us at 02045176096 or by email at info@vevavegan.com. No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order.

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If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Experience Team (see below for details). We will process refunds within ten (10) working days.

Other refunds

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You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact our Customer Experience Team to discuss a replacement or refund.

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If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges. You may obtain a refund by contacting our Customer Experience Team (see below for details).  

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Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:

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Telephone number: 02045176096

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Email address: info@vevavegan.com

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Address: 122 Junction Road, London, N19 5LB